FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, shipping, returns, and more.
Can’t find what you’re looking for? Contact us at kalaaura.art@gmail.com
ORDERING & PAYMENT
How do I place an order?
Browse our collection, select your artwork, choose size/framing, and proceed to checkout. You’ll receive an order confirmation via email immediately.
What payment methods do you accept?
Is my payment information secure?
Can I modify or cancel my order?
Do you offer Cash on Delivery?
SHIPPING & DELIVERY
Where do you ship?
Pan-India to all serviceable pin codes via trusted courier partners.
What are shipping charges?
How long does delivery take?
Can I track my order?
RETURNS & QUALITY
What if my artwork arrives damaged?
Contact us within 7 days with photos. We’ll arrange hassle-free replacement at no extra cost.
Do you offer returns for change of mind?
Are the inks safe for homes with children and pets?
How do I care for my artwork?
PRODUCTS & CUSTOMIZATION
What sizes are available?
We offer multiple sizes from small (8×10 inches) to large (20×30 inches). Check individual product pages for availability.
Do you offer framing options?
BULK ORDERS
Do you offer bulk discounts?
Yes, competitive volume-based pricing for orders typically above ₹25,000. Contact kalaaura.art@gmail.com for a custom quote.
What’s the timeline for bulk orders?
ARTIST PARTNERSHIPS
Can I sell my art through Kala Aura?
Yes, we are always open to partner and support the talented artists like you!
What commission do I receive as an artist?
How do I apply as an artist?
Still have questions?
Email: kalaaura.art@gmail.com
Mon-Sat, 10 AM – 7 PM IST
